Help & Contact
Stuck on something, spotted a problem or have a question about your plan? Send our support team a message and we'll reply by email, usually within one working day (Monday to Friday, 9am to 5pm UK time).
Prefer email? Write to j44806881@gmail.com.
Quick answers
I didn't get my confirmation or password reset email
Check your spam or junk folder, and make sure you typed the email address you registered with. If it still hasn't arrived after 10 minutes, send us a message above.
How do I change or cancel my plan?
Sign in, open Plans (in the header or under More on mobile) and use Manage billing to change plan, update your card or cancel. Cancelling keeps access until the end of the period you've paid for.
How do I add my company logo and rates?
Open My Company. Your logo, contact details and rates appear on every quote and RAMS you produce from then on.
How do I add people to my team?
Team seats are part of the Enterprise plan. Open Team, invite colleagues by email and choose their role.
A client says their quote or briefing link doesn't work
Shared links stop working if the quote was withdrawn or replaced. Open the job in your pipeline and send the link again. If it still fails, tell us the tender reference.
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